REFUND AND RETURN POLICY

At El Mercado Market, we want you to be completely satisfied with your order. To ensure fairness and clarity for all our customers, we have outlined our straightforward 14-day return policy below.

1. The Nature of Our Products (Exemptions)

Due to the nature of some items, the following are exempt from standard returns:

• Hygiene & Food Safety: Any kitchenware or items that have been used or washed cannot be returned.
• Final Sale: Items marked as clearance or final sale at the time of purchase.

2. Standard Returns

For eligible items (such as unused home decor, textiles, or other merchandise):

• Notification & Return Window: You have 14 days from the date of delivery to notify us and initiate your return.
• Condition: Items must be unused, unwashed, and in resalable condition with all original tags attached. Minor natural variations in color or shape are not considered defects.

3. How to Initiate a Return

To return an item, please follow these steps:

• Contact Us: Send an email to support@elmercadomarkethouston.com with your order number and reason for return.
• Pack Your Item: Securely wrap and pack the unused item in its original packaging to prevent damage during transit.
• Send it Back: Mail your package to our retail store address or bring it directly to our storefront during store hours.

4. No Restocking Fees

We believe in transparent service. El Mercado Market charges $0.00 Restocking Fees for all eligible returns.

5. Damaged or Defective Items

If an item arrives damaged or defective:

• Reporting: Report any damage or breakages within 24 hours of delivery.
• Evidence: Email photos of the damaged item and original packaging to support@elmercadomarkethouston.com.
• Resolution: We will provide a full refund or replacement for any items confirmed as damaged in transit or defective upon arrival.

6. Refunds

• Processing: Once we receive your return or verify the damage, we will process your refund within 7 business days.
• Payment Method: Refunds are issued to the original payment method used at checkout. Bank posting time may vary.

7. Return Shipping Costs

• Change of Mind: Customer is responsible for return shipping costs for eligible returns due to a change of mind.
• Our Error: If we sent the wrong item or it arrives damaged, El Mercado Market covers all associated return shipping costs.

8. Contact & Return Address

To start a return or report a problem with your order, please contact us:

• Store Name: El Mercado Market
• Return Address: 9955 Eastex Freeway Feeder Rd, Houston, TX 77093, United States
• Email: support@elmercadomarkethouston.com
• Phone: +1 (610) 566-9270

Store Hours (PT):
Saturday – Sunday: 8 AM – 8 PM