Shipping policy

At El Mercado Market, orders are processed and dispatched from our store in Houston, Texas. This Shipping Policy explains our shipping methods, delivery estimates, and store pickup options for customers within the United States.

1. Shipping Territory & Costs

  • Service Area: We ship within the United States only. International shipping is not available.
  • Standard Shipping: A flat shipping fee of $4.95 applies to orders under $50.00.
  • Free Standard Shipping: Available on orders over $50.00.
  • Taxes: Applicable sales tax is calculated at checkout where required.

2. Order Processing

Orders are processed during our regular business hours.

  • Order Cut-Off Time: 5:00 PM Central Time (CT).
  • Processing Time: 1–2 business days.

3. Delivery Estimates

  • Transit Time: 3–5 business days.
  • Estimated Delivery Time: 4–7 business days, including processing.
  • Shipping Carriers: Orders are shipped using carriers such as USPS or UPS.
  • Tracking Information: A shipping confirmation email with tracking information will be sent after your order has been dispatched.

4. Local Store Pickup

Customers in the Houston area may choose free local pickup during checkout.

  • Pickup Location: 9955 Eastex Freeway Feeder Rd, Houston, TX 77093, United States.
  • Pickup Availability: Most orders are available for pickup within approximately 2 hours during store hours. Pickup availability may vary depending on product availability.

5. How to Choose Store Pickup

  • Add your products to the shopping cart.
  • Select Pick Up during checkout.
  • Wait until you receive a Ready for Pickup confirmation email before visiting the store.
  • Bring your order confirmation when collecting your order.

6. Delivery Information

  • Tracking: Tracking information is provided by email after your order has been shipped.
  • Shipping Address: Please verify your shipping address before completing your order. Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.

7. Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery by emailing support@elmercadomarkethouston.com. Include your order number and photographs of the product and packaging, if applicable. We will review your request and respond as soon as possible.

8. Contact Information

  • Store Name: El Mercado Market
  • Business Address: 9955 Eastex Freeway Feeder Rd, Houston, TX 77093, United States
  • Email: support@elmercadomarkethouston.com
  • Phone: +1 (832) 557-0582

Store Hours (Central Time):

  • Monday – Sunday: 8:00 AM – 8:00 PM